If you’ve triggered a payment link or deferred-charge for a pre-order and it’s still unpaid, you can re-trigger it from within PreProduct.

From PreProduct’s main dashboard:

• Click the name of the pre-order listing, then click the “See all” link at the bottom right of the page.
• You can then add the filters “Not paid” and “Charge triggered” from the top right, before clicking the top-left checkbox to select all of the filtered pre-orders. (Capture-only listings will show a “Payment emails triggered” filter instead)

• Once selected, Click “Actions”, then “Retry charges” from the drop-down
• You will see a pop-up modal where you can double-check your filtering before confirming.