PreProduct offers a customer portal which Shopify streams into your store front at a specific URL. By default the customer portal will exist at: www.mysite.com/apps/preorder_portal

You can include a link to the customer portal in any of your email templates:

• Or you can find a customers specific link, by locating the specific customer in the Customers section of PreProduct:

Benefits/features of utilising the customer portal include;

• Allows customers to view their order
• Allows customers to view shipping updates
• Customers can update the notes on their order
• For capture only pre-orders (not deposit or pay-now) customers can edit their order

All of these features should help ease and reduce the need for extra customer support. 

• Customisation wise, the header and logo will be inherited from your settings in the setup screen of PreProduct.