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Customer Portal

 

PreProduct offers a customer portal which Shopify streams into your store front at a specific URL. By default the customer portal will exist at: www.mysite.com/apps/preorder_portal

 

  • You can include a link to the customer portal in any of your email templates:

 

 

 

 

  • Or you can find a customers specific link via their order in the PreProduct product dashboard: 

 

 

preorder_portal_link

 

 

Benefits/features of utilising the customer portal include;

  • Allows customers to view their order
  • Allows customers to view shipping updates
  • Customers can update the notes on their order
  • For capture only pre-orders (not deposit or pay-now) customers can edit their order

 

 

All of these features should help ease and reduce the need for extra customer support. 

 

 

  • Customisation wise, the header and logo will be inherited from your settings in the setup screen of PreProduct.