Customer Portal

PreProduct offers a customer portal which Shopify streams into your store front at a specific URL. By default the customer portal will exist at:

You can include a link to the customer portal in any of your email templates:

  • Or you can find a customers specific link, by locating the specific customer in the Customers section of PreProduct:

Benefits/features of utilising the customer portal include;

  • Allows customers to view their order
  • Allows customers to view shipping updates
  • Customers can update the notes on their order
  • For capture only pre-orders (not deposit or pay-now) customers can edit their order

All of these features should help ease and reduce the need for extra customer support. 

  • Customisation wise, the header and logo will be inherited from your settings in the setup screen of PreProduct.

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