Editing and cancelling Shopify pre-orders can be achieved via a listing’s pre-order screen or alternatively, the Customers screen. Both actions support a refunded and non-refunded version by toggling the “Issue refunds” checkbox.
The two processes are explained below.
Editing a pre-order from the listing’s pre-order screen #
The listing’s pre-order screens let you filter and search through one product’s pre-orders. You can then update or cancel them following the process below. (we have a video here on how to use a listing’s pre-order screen)
- From PreProduct’s main dashboard, click the name of the product that has pre-orders you’d like to edit.
- Scroll down to the bottom and click the ‘See all’ button to navigate to the listing’s pre-order screen.
- This will bring up a list of pre-orders for the listing. You can edit individual pre-orders by clicking the ‘manage’ button.
Editing a pre-order from the customers Screen #
The customers screen lets you filter and search through your whole store’s pre-orders. You can then update or cancel them following the process below. (we have a video here on how to use the customers screen)
1. Navigate to the Customers’ screen from the top menu in PreProduct.
2. This will then show a filterable list of all pre-order customers.
3. You can then search for a customer by name, email, order number or variant ID in the search bar, or alternatively if you want to view all customers who have pre-ordered a specific product you can select the product from the products drop-down menu.
4. If the pre-order is a capture-only listing, you can then edit the variant quantities. All pre-orders have the ability to add and edit notes, as well as be cancelled.
Cancelling a pre-order #
To cancel a pre-order, follow either of the above processes to find the specific customer’s pre-order and then click ‘Cancel pre-order’ (screenshot below). **Please note: canceling a pre-order will cancel the parent order**
Editing Shipping #
As of 2026, Shopify has started allowing edits to the shipping and pricing of pre-order orders without breaking the deferred charge mandate of the order. This opens up the opportunity of deferring your shipping calculation if you have shipping dimensions that are still being worked out. PreProduct doesn’t support shipping adjustments within the app, but Shopify does from its order edit screen. See the video below for full order edit through to deferred charge.
