PreProduct has the ability to send failed charge emails for failed deferred charge payments, this is used in the scenario when a customer’s card fails.

How to send failed charge emails #

• Navigate to the Dashboard screen in PreProduct.
• Then select the specific product that has pre-orders with failed charges.
• Then go to the ‘See All’ screen.
• Under ‘Actions’ select ‘Send failed charge emails’.
• You can then select specific pre-order or filter pre-orders, for example by ‘failed charge’.

• This email explains to the customer that the outstanding payment (deferred charge) for their pre-order has been unable to be processed.
• It then asks the customer to double check their payment information, and states the specific reason (expired card, insufficient funds etc) the payment has failed.
• PreProduct will then schedule the charge to be re-tried again in 24 hours from when the email was sent.
• The email can be edited in the email flows screen