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Retrying deferred-charges and payment links

< 1 min read

If you’ve triggered a payment link or deferred-charge for a pre-order and it’s still unpaid, you can re-trigger it from within PreProduct.

From PreProduct’s main dashboard:

  • Click the name of the pre-order listing, then click the “See all” link at the bottom right of the page.
  • You can then add the filters “Not paid” and “Charge triggered” from the top right, before clicking the top-left checkbox to select all of the filtered pre-orders. (Capture-only listings will show a “Payment emails triggered” filter instead)
retrying payment links
Selecting capture-only pre-orders to retry
retrying deferred-charges
Selecting charge-later pre-orders to retry
  • Once selected, Click “Actions”, then “Retry charges” from the drop-down
  • You will see a pop-up modal where you can double-check your filtering before confirming.
Retrying charges

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