Editing and cancelling Shopify pre-orders can be done via any PreProduct listing’s pre-order screen or alternatively, the Customers screen. Please note: only Capture only pre-orders can be edited.

The two processes are explained below.

Editing a pre-order from the listing’s pre-order screen #

The listing’s pre-order screens let you filter and search through one product’s pre-orders. You can then update or cancel them following the process below. (we have a video here on how to use a listing’s pre-order screen)

1. From PreProduct’s main dashboard, click the name of the product that has pre-orders you’d like to edit.
2. Scroll down to the bottom and click the ‘See all’ button to navigate to the listing’s pre-order screen.
3. This will bring up a list of pre-orders for the listing. You can edit individual pre-orders by clicking the ‘manage’ button.
4. If the pre-order is a capture-only listing, you can then edit the variant quantities. All pre-orders have the ability to add and edit notes, as well as be cancelled.

Editing a pre-order from the customers Screen #

The customers screen lets you filter and search through your whole store’s pre-orders. You can then update or cancel them following the process below. (we have a video here on how to use the customers screen)

1. Navigate to the Customers’ screen from the top menu in PreProduct.

2. This will then show a filterable list of all pre-order customers.

3. You can then search for a customer by name, email, order number or variant ID in the search bar, or alternatively if you want to view all customers who have pre-ordered a specific product you can select the product from the products drop-down menu.

4. If the pre-order is a capture-only listing, you can then edit the variant quantities. All pre-orders have the ability to add and edit notes, as well as be cancelled.

Cancelling a pre-order #

To cancel a pre-order, follow either of the above processes to find the specific customer’s pre-order and then click ‘Cancel pre-order’ (screenshot below). **Please note: canceling a pre-order will cancel the parent order**