---
title: "Gorgias pre-order integration"
slug: "gorgias-pre-order-integration"
date: "2026-03-10T03:57:10+00:00"
modified: "2026-05-05T04:46:53+00:00"
author: "admin"
canonical: "https://preproduct.io/docs/gorgias-pre-order-integration/"
---

> Prefer a video? [Click here](#video) to watch Oli go through the Gorgias integration.

### Overview

The **PreProduct [Gorgias](https://www.gorgias.com/)** integration gives your support team pre-order context directly inside **Gorgias tickets** and **customer profiles**. That means your team can quickly answer questions like:

- “When will my pre-order ship?”
- “Have I already paid?”
- “Can I cancel this pre-order?”
- “Which variant did I order?”

![Pre-orders widget showing in Gorgias Ticket screen](https://preproduct.io/wp-content/uploads/2026/03/gorgias-ticket-widget-1-1024x556.png)Pre-orders widget showing in Gorgias Ticket screen### Requirements

- A **[PreProduct](/)** account
- A **[Gorgias](https://www.gorgias.com/)** account
- A **[Shopify](https://shopify.com/)** or **[BigCommerce](http://bigcommerce.com)** store

### Features

The integration adds a **Pre-orders (by PreProduct)** widget to both **Gorgias tickets** and **Gorgias customer profiles**.

Your team can use it to see:

- Recent orders containing pre-orders
- How much has been **paid**
- How much is still **outstanding**
- The **shipping statement**
- The estimated **shipping date**
- Whether a pre-order has been **cancelled**
- Product name and variant breakdown
- A direct link to the customer’s **self-serve [pre-order portal](https://preproduct.io/docs/customer-portal/)**

This helps your team answer pre-order questions without leaving Gorgias.

### Activating the integration

#### 1. Connect Gorgias in PreProduct

From PreProduct’s **Integrations** screen, scroll down to the **Gorgias** card. Enter or confirm your **Gorgias subdomain**, then click the button.

![in-app Gorgias integration card](https://preproduct.io/wp-content/uploads/2026/03/in-PreProduct-app-gorgias-card-1024x285.png)#### 2. Approve access in Gorgias

You’ll be redirected to **Gorgias** to approve the connection. Once approved, you’ll be redirected back to PreProduct.

![Approve Gorgias PreProduct Oauth](https://preproduct.io/wp-content/uploads/2026/03/Screenshot-2026-03-10-at-14.39.28-1024x640.png)#### 3. Open a ticket or customer profile in Gorgias

After the integration is connected, open a **Gorgias ticket** or **customer profile** for a customer with pre-orders.

You may need to update or refresh the ticket once so Gorgias fetches the latest pre-order data. Note that going forwards pre-order data will sync automatically as new orders come in.

![Pre-orders widget showing in Gorgias Ticket screen](https://preproduct.io/wp-content/uploads/2026/03/gorgias-ticket-widget-1-1024x556.png)Pre-orders widget showing in Gorgias Ticket screen![Pre-orders widget showing in Gorgias Customers screen](https://preproduct.io/wp-content/uploads/2026/03/gorgias-customer-widget-1024x672.png)Pre-orders widget showing in Gorgias Customers screen#### 4. Done

Your support team can now view pre-order data directly inside Gorgias.

### Video walkthrough

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