---
title: "Editing and cancelling pre-orders"
slug: "editing-and-deleting-pre-orders"
date: "2021-04-30T14:40:37+00:00"
modified: "2026-05-05T04:46:53+00:00"
author: "Eliza"
canonical: "https://preproduct.io/docs/editing-and-deleting-pre-orders/"
---

> Editing and cancelling Shopify pre-orders can be achieved via a listing’s pre-order screen or alternatively, the Customers screen. Both actions support a refunded and non-refunded version by toggling the “Issue refunds” checkbox.
> 
> The two processes are explained below.

### Editing a pre-order from the listing’s pre-order screen

The listing’s pre-order screens let you filter and search through one product’s pre-orders. You can then update or cancel them following the process below. (we have a [video here on how to use a listing’s pre-order screen](https://www.youtube.com/watch?v=WijU9zt8v2E))

1. From PreProduct’s main dashboard, click the name of the product that has pre-orders you’d like to edit.
2. Scroll down to the bottom and click the ‘See all’ button to navigate to the listing’s pre-order screen.
3. This will bring up a list of pre-orders for the listing. You can edit individual pre-orders by clicking the ‘manage’ button.

![edit pre-order quantities ](https://preproduct.io/wp-content/uploads/2021/04/edit-quants.gif)

### Editing a pre-order from the customers Screen

The customers screen lets you filter and search through your whole store’s pre-orders. You can then update or cancel them following the process below. (we have a [video here on how to use the customers screen](https://youtu.be/xVHBxPXUEOk?si=1DJXAigKCpSY6VDm))

1\. Navigate to the [Customers’ screen](https://preproduct.wpengine.com/docs/customer-screen/) from the top menu in PreProduct.

2\. This will then show a filterable list of all pre-order customers.

3\. You can then search for a customer by name, email, order number or variant ID in the search bar, or alternatively if you want to view all customers who have pre-ordered a specific product you can select the product from the products drop-down menu.

4\. If the pre-order is a [capture-only](https://preproduct.io/docs/types-of-pre-orders/) listing, you can then edit the variant quantities. All pre-orders have the ability to add and edit notes, as well as be cancelled.

![](https://preproduct.io/wp-content/uploads/2021/04/Screenshot-2024-11-22-at-17.02.00-1024x644.png)

### Cancelling a pre-order

To **cancel a pre-order**, follow either of the above processes to find the specific customer’s pre-order and then click ‘Cancel pre-order’ (screenshot below). \*\**Please note: canceling a pre-order will cancel the parent order\*\**

![Cancelling pre-order](https://preproduct.io/wp-content/uploads/2021/04/Screenshot-2024-11-22-at-17.03.18-1024x558.png)